Shipping Policy
Last Updated: July 26, 2026
At Wardrobex, we provide clear information about how orders are processed, shipped, and delivered. This Shipping Policy explains our shipping coverage, order cutoff time, processing time, transit time, estimated delivery time, shipping charges, shipping carriers, order cancellations, and procedures for delayed or missing packages. Please review this Shipping Policy before placing an order with Wardrobex.
1. Shipping Coverage
Wardrobex currently ships orders only within the United States. We do not currently offer international shipping. Customers must provide a valid and complete United States delivery address when placing an order. Please make sure your shipping information, including your name, street address, city, state, ZIP code, and other necessary delivery details, is accurate before submitting your order.
2. Order Cutoff Time
Our order cutoff time is 3:00 PM (GMT-6) on business days. Orders placed before 3:00 PM may begin processing on the same business day. Orders placed after 3:00 PM will begin processing on the next business day. Our business days are Monday through Friday. Saturdays, Sundays, and applicable public holidays are not counted as regular business days for order processing.
3. Order Processing Time
Our standard order processing time is 1 to 2 business days. Processing includes reviewing the order details and preparing the product for shipment. Orders placed after the daily cutoff time, on weekends, or on applicable public holidays will begin processing on the next business day. Processing time is separate from carrier transit time.
4. Transit Time
Once an order has been processed and handed over to the shipping carrier, the estimated transit time is 4 to 5 business days. Transit time refers to the period between dispatch and delivery to the customer’s shipping address. Carrier operations, weather conditions, public holidays, transportation disruptions, or other circumstances outside our reasonable control may affect the actual transit time.
5. Estimated Delivery Time
Our estimated total delivery time is approximately 7 business days. This estimate includes 1 to 2 business days of processing time and 4 to 5 business days of transit time. Delivery estimates are calculated according to our business days and order cutoff time. The estimated delivery timeframe is not a guaranteed delivery date, as unexpected carrier or transportation delays may affect the actual delivery date.
6. Shipping Charges
Wardrobex charges a flat shipping rate of $20 USD for orders shipped within the United States. The shipping charge is displayed during checkout before the customer completes the purchase. Customers can review the applicable shipping charge and order total before submitting payment.
7. Shipping Carriers
Wardrobex uses third-party shipping carriers to deliver orders within the United States. The carrier used for an order may vary depending on the delivery location, product size, packaging requirements, and carrier availability. Because wardrobes and bookcases may vary in size and shipping requirements, the carrier may differ between orders. Where available, tracking information will be provided after an order has been dispatched.
8. Order Tracking
When tracking information is available, customers may receive it after their order has been shipped. Please allow time for the carrier’s tracking system to register and update the shipment. Tracking information may not show movement immediately after a tracking number is created. If your tracking information has not updated for an extended period, please contact us at support@wardrobex.store with your order details.
9. Order Changes and Cancellations
If you need to cancel or request a change to your order, please contact our support team within 24 hours of placing the order. You can contact us at support@wardrobex.store or through our chat support. We will review requests received within this period. If an order has already entered an advanced stage of processing or has been dispatched, cancellation or modification may no longer be possible. If an order has already shipped, any eligible return will be handled according to our Returns & Refund Policy.
10. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information during checkout. Incorrect or incomplete addresses may result in delivery delays or unsuccessful delivery. If you notice an error after placing an order, please contact our support team as soon as possible. We will attempt to assist if the order has not yet been shipped, but address changes cannot be guaranteed once processing or shipment has progressed.
11. Late or Delayed Packages
Our estimated delivery time is approximately 7 business days; however, occasional delays may occur. Delays can result from weather conditions, public holidays, carrier disruptions, transportation issues, incorrect delivery information, or other circumstances outside our reasonable control. If your package has not arrived within the estimated timeframe, please check the available tracking information first. If you still need assistance, contact us at support@wardrobex.store with your order details. Our support team will review the available shipment information and assist with determining the current status of your order.
12. Missing or Lost Packages
If tracking indicates that your package has been delivered but you cannot locate it, please check the delivery location and any information provided by the carrier. Where appropriate, check whether someone at the delivery address accepted the package. If the package still cannot be located, contact our support team. If tracking indicates that a shipment may have been lost during transit, we will review the available carrier information and assist with the appropriate next steps.
13. Damaged Packages
If your package arrives with visible shipping damage, please contact us as soon as reasonably possible. Customers may be asked to provide their order information, details of the issue, and photographs showing the condition of the package or product. Returns involving damaged, defective, or incorrect products will be handled according to our Returns & Refund Policy.
14. Delivery Attempts
Shipping carriers may make delivery attempts according to their own procedures. If a delivery cannot be completed, the carrier may provide instructions regarding another delivery attempt, collection, or another available delivery arrangement. Customers should review and follow the tracking updates and delivery instructions provided by the carrier where applicable.
15. Returns Related to Shipping
Returns are handled according to our Returns & Refund Policy. Customers are generally responsible for the cost of the return shipping label. However, if a return is required because of an error made by Wardrobex, Wardrobex will pay the applicable return shipping label cost. Eligible defective and non-defective products may be returned within our 28-day return window, subject to our return requirements. Exchanges are not accepted, the restocking fee is $0 USD, and approved refunds are processed within 10 business days in accordance with our Returns & Refund Policy.
16. Weekends and Public Holidays
Our regular business days are Monday through Friday. Saturdays, Sundays, and applicable public holidays are not counted as regular order-processing days. Orders placed outside our business days will begin processing on the next available business day. Carrier closures and public holidays may also affect transit and delivery times.
17. Changes to This Shipping Policy
Wardrobex may update this Shipping Policy when necessary to reflect changes in shipping procedures, delivery timeframes, carrier arrangements, shipping charges, or business operations. The current version of this policy will be available on our website. Customers should review the Shipping Policy before placing an order.
18. Contact Us
Business Name: wardrobex
Chat Support: 24/7
Business Hours: 09:00 AM – 05:00 PM (GMT-6)
Business Days: Monday to – Friday (9am to 5pm)
Business Email: support@wardrobex.store
Business Address: 589 S Teton Ave, Sugar City Idaho 83448, United States