Returns & Refund Policy
Last Updated: July 26, 2026
At Wardrobex, we want our return and refund procedures to be clear and easy to understand. This Returns & Refund Policy explains the conditions for returning products, the applicable return window, return shipping responsibilities, refunds, damaged or defective products, non-defective returns, and situations involving incorrect products. Please review this policy before making a purchase.
1. Return Window
Wardrobex accepts eligible return requests within 28 days. The 28-day return period begins from the date the order is delivered to the customer. To be eligible for consideration, customers should contact our support team within this return period. Return requests submitted after the applicable 28-day period may not be accepted.
2. Eligible Returns
We accept returns for both defective and non-defective products, subject to the conditions stated in this policy. This means customers may request a return if an eligible product arrives damaged or defective, if an incorrect product was received due to our error, or if the customer wishes to return an eligible non-defective product within the applicable return period.
3. Return Condition
For non-defective returns, products should be returned in their original condition and should not show unnecessary signs of use, damage, alteration, or misuse. Where reasonably possible, the product should be returned with its original packaging, parts, accessories, and other items supplied with the order. Products returned because they arrived damaged, defective, or incorrect will be reviewed based on the reported issue and the information provided by the customer.
4. How to Request a Return
To request a return, contact our support team at support@wardrobex.store within 28 days of delivery. Please provide your order information, the product you want to return, and the reason for the return. If the product is damaged, defective, or incorrect, we may ask for photographs or other relevant information to help us review the issue. Please wait for return instructions before sending a product back.
5. Defective Products
If you receive a product that is defective, contact our support team within the 28-day return window. Please describe the issue and provide your order information. We may request photographs showing the reported defect where appropriate. Once the request has been reviewed, our support team will provide applicable return instructions. Eligible defective products may be returned for a refund according to this policy.
6. Damaged Products
If a product arrives damaged, please contact us as soon as reasonably possible within the 28-day return window. Customers should provide details of the damage and may be asked to provide photographs of the product and packaging. This information helps us review whether the damage occurred before or during delivery and determine the appropriate next steps.
7. Incorrect Products
If Wardrobex sends a product that is different from the product ordered, please contact our support team and provide your order details and information about the product received. Where the return is required because of an error made by Wardrobex, Wardrobex will be responsible for the applicable return shipping label cost. Customers will not be required to pay the return shipping label cost when the return is caused by our mistake.
8. Non-Defective Returns
Wardrobex also accepts eligible returns for non-defective products within 28 days of delivery. If you decide that you no longer want an eligible product, please contact our support team within the return window. The product should meet the applicable return-condition requirements. For non-defective returns that are not caused by an error by Wardrobex, the customer is responsible for the applicable return shipping cost.
9. Return Shipping Label and Costs
For returns that are not caused by a Wardrobex error, the customer is responsible for the return shipping label and return shipping cost. If the return is required because Wardrobex sent an incorrect product or made another error with the order, Wardrobex will pay the applicable return shipping label cost. Customers should contact our support team before returning an item so that the correct return procedure can be provided.
10. Return Shipping for Wardrobex Errors
If the return is necessary because of a mistake made by Wardrobex, please contact us before arranging return shipment. Once the issue has been reviewed and confirmed, we will provide information regarding the applicable return shipping arrangements. Wardrobex will be responsible for the return shipping label cost in these cases.
11. Exchanges
Wardrobex does not accept exchanges. If you want a different eligible product, you may return the original product according to this Returns & Refund Policy and place a separate new order for the product you want. Any refund for the original order will be handled separately according to our refund procedures.
12. Restocking Fee
Wardrobex charges a $0 USD restocking fee for eligible returns. This means we do not deduct a restocking fee from an approved refund. Other costs, such as customer-responsible return shipping costs, are separate from the restocking fee and may still apply depending on the reason for the return.
13. Return Inspection
After a returned product is received, it may be inspected to confirm its condition and the reason for the return. For non-defective returns, we may check whether the product meets the applicable return requirements. For damaged, defective, or incorrect products, we may review the reported issue and supporting information. We will communicate with the customer if additional information is reasonably required to complete the review.
14. Refund Approval
Once an eligible returned product has been received and reviewed, we will determine whether the refund meets the conditions of this policy. If the return is approved, the refund will be processed using the applicable payment method. Customers may receive communication regarding the status of their return or refund where appropriate.
15. Refund Processing Time
Approved refunds are processed within 10 business days. The refund processing period applies after the returned product has been received, reviewed, and the refund has been approved. After Wardrobex processes a refund, additional time may be required for the customer’s bank, card issuer, or payment provider to post the funds to the customer’s account.
16. Original Shipping Charges
The original shipping charge and any return-related costs will be handled according to the reason for the return and the circumstances of the order. Where an issue is caused by an error made by Wardrobex, please contact our support team so the applicable costs can be reviewed. For customer-initiated non-defective returns, the customer remains responsible for applicable return shipping costs.
17. Late or Delayed Refunds
If you have been informed that your refund has been processed but the funds have not yet appeared in your account, please allow sufficient time for your bank, card issuer, or payment provider to complete the transaction. Processing times can vary between financial institutions. If more than 10 business days have passed after an approved refund was processed and you still have not received the funds, please contact us at support@wardrobex.store so we can review the available refund information.
18. Returns Sent Without Contacting Us
Customers should contact Wardrobex before sending a return. Sending a product without first contacting our support team may make it more difficult to identify the order, determine the reason for the return, or process the refund. Please contact support@wardrobex.store and follow the return instructions provided by our support team.
19. Incorrect Return Information
Customers are responsible for providing accurate information when requesting a return. Please ensure that your order information, contact details, return reason, and any requested supporting information are correct. Providing complete information helps us identify the order and review the return request.
20. Order Cancellations
If you need to cancel an order, please contact our support team within 24 hours of placing the order. We will review cancellation requests received within this period. If the order has already entered an advanced stage of processing or has been dispatched, cancellation may no longer be possible. If the order has already shipped, an eligible return can be requested after delivery according to this Returns & Refund Policy.
21. Refunds for Cancelled Orders
If an order is successfully cancelled before shipment and a payment has already been collected, the applicable refund will be processed back through the relevant payment method. Depending on the payment provider or financial institution, additional time may be required before the refunded amount appears in the customer’s account.
22. Products Damaged After Delivery
Wardrobex may not accept a return as a defective-product return when damage results from customer misuse, improper handling, unauthorized alteration, or damage occurring after delivery that was not present when the product was received. Each return request will be reviewed based on the circumstances and information provided.
23. Return Packaging
Customers should package returned products appropriately to reduce the risk of damage during return transportation. Where reasonably possible, original packaging should be used. Customers should include all relevant parts and accessories associated with the returned product. Wardrobex may review the condition of a returned product before approving a refund.
24. Policy Updates
Wardrobex may update this Returns & Refund Policy when necessary to reflect changes to our return procedures, refund processing, shipping arrangements, or business operations. The current version will be available on our website. Customers are encouraged to review the applicable Returns & Refund Policy before making a purchase.
25. Contact Us
Business Name: wardrobex
Chat Support: 24/7
Business Hours: 09:00 AM – 05:00 PM (GMT-6)
Business Days: Monday to – Friday (9am to 5pm)
Business Email: support@wardrobex.store
Business Address: 589 S Teton Ave, Sugar City Idaho 83448, United States