FAQ
Below are answers to common questions about shopping with Wardrobex, including products, orders, payments, shipping, cancellations, returns, refunds, and customer support.
1. What products does Wardrobex offer?
Wardrobex is an online furniture store focused on two main collections: Wardrobes and Bookcases. Product details vary by item, so please review the description, images, specifications, and other information available on the individual product page before placing an order.
2. Where does Wardrobex ship?
Wardrobex currently ships orders only within the United States. We do not currently offer international shipping. Customers must provide a complete and valid United States shipping address during checkout.
3. How much does shipping cost?
We charge a flat shipping rate of $20 USD for eligible orders shipped within the United States. The applicable shipping charge will be displayed during checkout before you complete your purchase.
4. What is your order cutoff time?
Our order cutoff time is 3:00 PM (GMT-6) on business days. Orders placed after the cutoff time will begin processing on the next applicable business day.
5. How long does order processing take?
Our standard processing time is 1 to 2 business days. Our regular business days are Monday through Friday. Weekends and applicable public holidays are not counted as regular processing days.
6. How long does shipping take?
After processing, the estimated transit time is 4 to 5 business days. Transit begins after the order has been prepared and handed over to the applicable shipping carrier.
7. What is the estimated delivery time?
Our estimated total delivery time is approximately 7 business days. This includes approximately 1 to 2 business days for processing and 4 to 5 business days for transit. Delivery times are estimates and may be affected by carrier delays or other circumstances outside our reasonable control.
8. Which shipping carrier will deliver my order?
Wardrobex uses third-party shipping carriers to deliver orders. The carrier may vary depending on the product size, packaging requirements, delivery location, and carrier availability. Where available, tracking information will be provided after shipment.
9. How can I track my order?
When tracking information is available, it may be provided after your order has been dispatched. Please allow some time for the carrier’s tracking system to update after the tracking information is created.
10. What should I do if my package is delayed?
If your order has not arrived within the estimated delivery timeframe, first review the available tracking information for the latest carrier update. If you still need assistance, contact us at support@wardrobex.store with your order details so our support team can review the available shipment information.
11. Can I cancel my order?
You may request an order cancellation by contacting our support team within 24 hours of placing your order. Please contact us as soon as possible at support@wardrobex.store or through our chat support. If your order has already entered an advanced stage of processing or has been dispatched, cancellation may no longer be possible.
12. Can I change my order?
If you need to request a change to your order, contact our support team within 24 hours of placing the order. We will review the request, but changes cannot be guaranteed if processing or shipment has already progressed.
13. What payment methods do you accept?
Wardrobex accepts Visa, Mastercard, American Express, and Discover where displayed as available during checkout. Payments are processed in United States Dollars (USD).
14. What should I do if my payment is declined?
If your payment is declined, check that your billing and payment information has been entered correctly. Your bank, card issuer, or payment provider may also decline a transaction for its own reasons. If necessary, contact the applicable financial institution for additional information.
15. What is your return window?
Eligible products can be returned within 28 days of delivery. Please contact our support team within the 28-day return window and follow the applicable return instructions.
16. Do you accept returns for defective products?
Yes. Wardrobex accepts eligible returns for defective products within the applicable 28-day return window. Please contact us with your order details and information about the issue. We may request photographs where appropriate to help review the return request.
17. Can I return a non-defective product?
Yes. Eligible non-defective products may also be returned within 28 days of delivery, subject to our Returns & Refund Policy. For a customer-initiated non-defective return, the customer is responsible for the applicable return shipping cost.
18. Who pays for return shipping?
Customers are generally responsible for the return shipping label and return shipping cost when the return is not caused by Wardrobex. If a return is required because of an error made by Wardrobex, Wardrobex will pay the applicable return shipping label cost.
19. What if I receive the wrong product?
If you receive an incorrect product because of a Wardrobex error, please contact our support team within the applicable return period. Provide your order details and information about the product received. If the return is required because of our mistake, Wardrobex will cover the applicable return shipping label cost.
20. What if my product arrives damaged or defective?
Please contact us within the applicable return window and explain the issue. We may ask you to provide your order information and photographs showing the product or packaging. Our support team will review the information and provide the applicable next steps.
21. Do you offer exchanges?
No. Wardrobex does not accept exchanges. If you want a different product, you may return the original eligible product according to our Returns & Refund Policy and place a separate order for another product.
22. Do you charge a restocking fee?
No. Our restocking fee for eligible returns is $0 USD. Applicable customer-responsible return shipping costs are separate from the restocking fee.
23. How long does it take to receive a refund?
Once an eligible return has been received, reviewed, and approved, the applicable refund will be processed within 10 business days. Your bank, card issuer, or payment provider may require additional time to post the funds to your account after the refund has been processed.
24. What should I do if my refund is delayed?
If an approved refund has been processed but has not appeared in your account, allow time for your bank or card issuer to complete the transaction. If you continue to experience a delay, contact us at support@wardrobex.store with your order information so we can review the available refund details.
25. How can I contact Wardrobex?
You can contact our support team using the details below.
Business Name: wardrobex
Chat Support: 24/7
Business Hours: 09:00 AM – 05:00 PM (GMT-6)
Business Days: Monday to – Friday (9am to 5pm)
Business Email: support@wardrobex.store
Business Address: 589 S Teton Ave, Sugar City Idaho 83448, United States