Payment Policy
Last Updated: July 26, 2026
At Wardrobex, we provide clear information about payments made through our store. This Payment Policy explains how order payments, billing information, payment authorization, failed or declined transactions, shipping charges, cancellations, and applicable refunds are handled. By placing an order with Wardrobex, you agree to the payment terms described in this policy.
1. Currency
All prices and applicable charges displayed by Wardrobex for orders in the United States are shown and processed in United States Dollars (USD) unless otherwise clearly stated during checkout. Customers should review the product price, shipping charge, and total amount before completing their purchase.
2. Accepted Payment Methods
Wardrobex accepts the following payment methods for orders placed through our website:
- Visa
- Mastercard
- American Express
- Discover
All payments are processed in United States Dollars (USD). The payment methods available to you will be displayed during checkout. Please select an available payment method and ensure that your billing and payment information is accurate before completing your order.
3. Payment at Checkout
Payment is submitted as part of the checkout process. Before completing an order, customers should review the products selected, quantities, shipping information, billing information, shipping charges, and total order amount. An order should only be submitted after the customer has confirmed that the displayed information is correct.
4. Payment Authorization
When you place an order, your selected payment method may be subject to authorization by the applicable payment provider, bank, or card issuer. An order may not proceed normally if the payment cannot be authorized. Payment authorization can also be affected by incorrect billing information, insufficient funds, payment-provider restrictions, or security checks performed by the applicable financial institution.
5. Billing Information
Customers are responsible for providing accurate and complete billing information during checkout. The billing information provided should correspond with the information associated with the selected payment method where required. Incorrect or incomplete billing information may cause a transaction to be declined, delayed, or require additional verification.
6. Order Confirmation
After an order is successfully submitted, customers may receive an order confirmation containing information about their purchase. An order confirmation acknowledges that we have received the order information. If there is an issue with the payment or order details that prevents the order from being processed, we may contact the customer using the contact information provided during checkout.
7. Failed or Declined Payments
A payment may be declined or fail for reasons determined by the customer’s bank, card issuer, payment provider, or the information submitted during checkout. If a transaction is unsuccessful, customers should review their billing and payment information before trying again. If necessary, customers may contact their bank or payment provider for information regarding the declined transaction.
8. Duplicate Payment Concerns
If you believe you have been charged more than once for the same order, please review your bank or payment account information to determine whether a transaction is completed or still pending. If you continue to see an unexpected duplicate charge, contact us at support@wardrobex.store with the relevant order information so we can review the payment records available to us.
9. Product Prices
The applicable product price is displayed on the product page and during checkout. Customers should review all pricing information before completing an order. The final order summary will show the applicable product charges and other charges associated with the purchase before payment is submitted.
10. Shipping Charges
Wardrobex charges a flat shipping rate of $20 USD for eligible orders shipped within the United States. The applicable shipping charge is displayed during checkout and forms part of the total order amount. Wardrobex currently ships orders only within the United States. Additional information regarding shipping is available in our Shipping Policy.
11. Order Changes and Cancellations
If you need to cancel or request a change to an order, please contact our support team within 24 hours of placing the order. You can contact us at support@wardrobex.store or through our chat support. If an order has already entered an advanced stage of processing or has been dispatched, cancellation or modification may no longer be possible. Orders that have already shipped may be subject to our Returns & Refund Policy.
12. Payments for Cancelled Orders
If an order is successfully cancelled and payment has already been collected, the applicable refund will be processed according to our refund procedures. After a refund has been processed, additional time may be required for the customer’s bank, card issuer, or payment provider to post the funds to the customer’s account.
13. Refunds
Eligible refunds are handled according to our Returns & Refund Policy. Once an eligible return has been received, reviewed, and the refund has been approved, the approved refund will be processed within 10 business days. Additional processing time by the customer’s bank, card issuer, or payment provider may apply after the refund has been issued.
14. Return-Related Payments
Wardrobex accepts eligible returns for both defective and non-defective products within the applicable 28-day return window. Customers are generally responsible for return shipping costs when the return is not caused by Wardrobex. If a return is required because of a mistake made by Wardrobex, Wardrobex will cover the applicable return shipping label cost. Our restocking fee for eligible returns is $0 USD. Exchanges are not accepted.
15. Late or Delayed Refunds
If an approved refund does not appear in your account after it has been processed, please allow time for your bank, card issuer, or payment provider to complete the transaction. If more than 10 business days have passed after the applicable refund was processed and you still have concerns, contact us at support@wardrobex.store with your order details so we can review the available information.
16. Payment Security
Payments made through our website are handled through the payment options made available during checkout. Customers should not send sensitive payment credentials, such as complete card information, through regular email or chat messages. Customers should enter payment information only through the designated checkout process.
17. Payment Verification
In some circumstances, an order or transaction may require additional review before processing. If additional information is reasonably required regarding an order, we may contact the customer using the contact details provided during checkout. Customers should ensure that their contact information is accurate when placing an order.
18. Unauthorized Transactions
If you believe your payment method has been used without your authorization, you should contact your bank, card issuer, or payment provider promptly. You may also contact Wardrobex at support@wardrobex.store regarding the related order so that we can review the information available to us.
19. Payment Disputes
If you believe there is an error with a Wardrobex order or payment, please contact our support team with your order details and a description of the issue. We will review the available order and payment information. Contacting us directly may help clarify issues involving an order, cancellation, return, or refund.
20. Changes to This Payment Policy
Wardrobex may update this Payment Policy when necessary to reflect changes in our checkout procedures, payment arrangements, shipping charges, refund procedures, or business operations. The current version of this policy will be available on our website. Customers should review the applicable payment information before completing an order.
21. Contact Us
Business Name: wardrobex
Chat Support: 24/7
Business Hours: 09:00 AM – 05:00 PM (GMT-6)
Business Days: Monday to – Friday (9am to 5pm)
Business Email: support@wardrobex.store
Business Address: 589 S Teton Ave, Sugar City Idaho 83448, United States